You may return your items up to 14 days after the date of receipt, as long as the item and packaging are in their original condition.

You can register your return via our returns portal, or bring your package back free of charge to one of our stores.

Is the size you ordered not quite right, and would you prefer to receive one size smaller or larger? You can easily exchange an item for a different size in our returns portal. You can exchange an item up to 14 days after the delivery date, as long as the item and packaging are returned in their original condition.

To register your exchange return and create a shipping label, you can select a different size yourself in the returns portal (provided it is in stock with us or can still be ordered). You send the item back to us, and we will send you the desired size!

In this case, the return costs are for the customer; we will cover the shipping costs.

Did you accidentally receive a defective item? How annoying! Please contact us! Our Tigers will make sure it is resolved as quickly as possible. 

You can reach us at: klantenservice@fashiontiger.nl. 

How you receive your refund depends on the payment method. Once we have processed your return, we will refund the money to your bank account. Depending on your bank, it may take 1 - 4 days before it appears in your account.

Credit card: Once we have received and processed your return, the amount will be refunded to your credit card. Depending on your credit card company, this amount will either be automatically refunded to your bank account or remain on your credit card. Do you have a credit card that refunds the money? If so, this often happens on a fixed day of the month. 

After you place an order, an automated process starts in which your package is prepared for shipment as quickly as possible. Because your package is already too far along in the shipping process, it is not possible to change or cancel it. If you would still like to receive another item, we recommend placing a new order. Or contacting our customer service right away.

You can use our gift cards both online and in stores.

If you order the gift card online, you will receive a digital gift card by email (or you can have it sent directly to someone else). You can show it on your phone or bring a printed copy to the store, or simply redeem it online.

Would you prefer a physical gift card? You can buy one in one of our stores. This can also be used both online and in-store.

*Gift cards are valid for 2 years after receipt.

You can redeem your fashioncheque in one of our physical stores and in the online webshop.

We offer Apple Pay, iDEAL, Klarna, fashioncheque, Mastercard, Maestro, Visa & UnionPay.

If you order your favorite items before 23:00, your order will be packed and shipped the very same day.

During holidays, other occasions, or exceptional situations, it may take a little longer before you receive your package. No worries, you can always track your package with the track & trace code we send you. That way, you know exactly when to expect it!

If you have ordered a pre-order item, it will take longer before your order is shipped. On the stated date, your entire order will then be shipped.

Read here all about shipping & returns.

We recommend checking which size the model is wearing and using that to make your choice. If an item fits differently than usual, this will be indicated in the description. Still not sure? Then contact our customer service.

Items in your shopping cart are not reserved. Unfortunately, it is also not possible to reserve items. This means that an item may disappear from your shopping cart because someone else ordered it first.

It is possible to return our Sale items, provided they are unworn and the tag is still attached. Once we have received and processed your return, we will refund the purchase amount to your account within 1 to 4 business days.

Return costs are at your own expense. You will see the exact amount when registering your return in the return portal. This varies by carrier.

Don’t want to incur any costs? Returning items in our stores is completely free!

Yes, you can, completely free of charge! Just bring your items to the store. We’ll process the return for you right away, or exchange the item for the right size or another item you like.

Yes, you can! You may return multiple orders together in one package. This way, you only pay return costs once.

Write the order numbers on a note and put it in the box. That way, we know exactly which orders they are and can process your return quickly!

Our Tigers aim to respond to your email within 1–3 business days. Please note that it may take a little longer during holidays, but we do our best to help you as quickly as possible!

Email us at klantenservice@fashiontiger.nl or fill in the form below on the contact page. We always aim to respond within 1-3 business days.

Is your question about an order? Then don’t forget to enter your order number, so we can help you faster!