Frequently Asked Questions

You may return your items up to 14 days after the date of receipt, as long as the item and packaging are in their original condition.

You can register your return via our return portal, or bring your package back free of charge to one of our Fashiontiger stores.

Is the size you ordered not quite right, and would you prefer a size smaller or larger? You can easily exchange an item for a different size through our returns portal. You can exchange an item within 14 days of receiving it, as long as the item and its packaging are returned in their original condition.

To register your exchange and create a shipping label, visit the returns portal, where you can select a different size yourself (provided it is in stock or still available to order). Send the item back to us, and we will send you your preferred size! 

In this case, you cover the return shipping costs, and we cover the cost of shipping the replacement to you.

Did you receive a faulty item by mistake? We're sorry to hear that. 

Get in touch with us! Our Tigers will get to work right away to resolve the issue as quickly as possible. 

How you receive your refund depends on your payment method. Once we have processed your return, we will refund the money to your bank account. Depending on your bank, it may take 1-4 days for the money to appear in your account.

Credit card: Once we have received and processed your return, the amount will be refunded to your credit card. Depending on your credit card provider, this amount will either be automatically transferred to your bank account or remain as a credit on your card. If your credit card provider transfers refunds to your bank account, this usually happens on a set day of the month. 

Once you place an order, an automated process begins to prepare your parcel for dispatch as quickly as possible. As your parcel is already too far along in the shipping process, it is not possible to change or cancel your order. 

If you would like another item, we recommend placing a new order or contacting our customer service team straight away.

You can buy and redeem our gift cards both online and in any of our stores.

If you order a gift card online, you'll receive a digital gift card by email (or you can have it sent directly to someone else). You can show it on your phone or bring a printed copy to the store, or simply redeem it online.

Prefer a physical gift card? You can buy one in any of our stores. These can also be used both online and in-store.

*Gift cards are valid for 2 years from receipt.

You can redeem your fashion voucher in one of our physical stores and in the online webshop.

We offer Apple Pay, iDEAL, Klarna, fashioncheque, Mastercard, Maestro, Visa & UnionPay.

Order your favourite items before 23:00 and your order will be packed and dispatched the same day.

During holidays, special occasions or exceptional circumstances, your parcel may take a little longer to arrive. Don't worry, you can always track your parcel using the tracking code we send you. That way, you'll know exactly when to expect it!

If you've ordered a pre-order item, it will take longer for your order to be dispatched. Your entire order will be dispatched on the specified date.

Read all about shipping & returns here.

We recommend checking which size the model is wearing and using that as a guide when choosing your size. If an item fits differently than usual, this will be noted in the description. 

Still unsure? Contact our customer service team.

Items in your shopping cart are not reserved. Unfortunately, it is also not possible to reserve items. Therefore, it may happen that an item disappears from your shopping cart because someone else ordered it first.

You can return our Sale items, provided they are unworn and the tag is still attached. 

The return costs are at your own expense. The exact amount will be shown when you register your return in the return portal. This varies per carrier.

Don't want to incur any costs? Returning in our stores is completely free!

Yes, that is completely free! Just bring your items to the store. We will process the return for you immediately, or exchange the item for the right size or another item you like.

Yes, you can! You can return multiple orders together in one parcel. That way, you only pay return shipping once.

Write the order numbers on a note and put it in the box. This helps us identify the orders and process your return quickly!

Our Tigers aim to respond to your enquiry within 1-2 working days. Please note that it may take a little longer during public holidays, but we always do our best to help you as quickly as possible!

Have a question or a problem? Send us a message on WhatsApp.

Is your question about an order? Include your order number and briefly explain the issue so we can help you faster!

Send us a WhatsApp message by clicking this link. You can also reach us directly on +31 6 23193769. (Please note: we are only available via WhatsApp, not by phone.)

We always aim to respond within 1-2 business days.